Privacy Policy for Flower Delivery Holborn Customers

Introduction

At Flower Delivery Holborn, we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and related data protection laws. This Privacy Policy explains how we collect, use, store, and protect your information when you place orders for flower delivery in Holborn and surrounding districts. It also outlines your rights as a data subject and how you can exercise them.

Scope of this Policy

This policy applies to all individuals and customers who place orders or make enquiries with Flower Delivery Holborn, either directly through our website, by phone, or via other order channels, for delivery to Holborn and neighbouring areas. By using our services, you agree to the collection and use of your information as set out in this Privacy Policy.

Personal Data We Collect

Depending on the nature of your interaction with Flower Delivery Holborn, we may collect the following types of personal data:

• Contact Information: Your name, address, phone number, and any recipient's name and address (for delivery purposes).
• Order Details: Information relating to your orders, such as type of flowers, delivery date, and personalised messages.
• Payment Information: Payment method and transaction details (handled securely by our payment processors; Flower Delivery Holborn does not store full card details).
• Communication Data: Any correspondence or feedback you provide to us.
• Technical Data: Information about how you use our website, including IP address, device type, and browsing patterns (collected via cookies for site functionality and analytics).

Lawful Basis for Processing Data

We process your personal data on the following legal bases, as permitted by UK GDPR:

• Contractual Obligation: To fulfil your flower delivery order and manage customer service enquiries.
• Legitimate Interests: For the efficient administration of our business, to improve our services, and to keep you informed about order status. We always balance our legitimate interests with your rights and expectations.
• Consent: Where required, such as for optional marketing communications. You can withdraw your consent at any time.
• Legal Compliance: When required to comply with applicable laws and accounting requirements.

How We Use Your Data

Flower Delivery Holborn uses your data to:

• Process and deliver your flower orders accurately and promptly
• Communicate with you regarding orders, deliveries, or customer service matters
• Improve our products, services, and website experience
• Ensure compliance with legal, tax, or regulatory obligations
• Send marketing communications if you have opted in

Data Retention

We retain your personal data only for as long as is necessary for the purposes it was collected. In most cases, we keep your order and contact information for up to seven years to comply with accounting, tax, and regulatory requirements. Personal data processed for marketing purposes is retained until you unsubscribe. When data is no longer needed, it is securely deleted or anonymised.

Processors and Data Sharing

To provide our services, we share data only when necessary with trusted third parties ("processors") who process data on our behalf and under our instructions. These may include:

• Payment processing providers (for secure payment handling)
• IT and website hosting service providers
• Delivery and logistics partners involved in fulfilling your order
• Providers of analytics or customer communication systems

All processors are contractually obliged to process data securely, only for the specified purposes, and in compliance with data protection law. We do not sell or lease your data to third parties for marketing purposes.

International Data Transfers

We endeavour to keep your data within the UK or EEA. Where processors are located outside of these territories, we ensure that appropriate safeguards are in place as required by law, such as Standard Contractual Clauses.

Security of Your Data

We have implemented technical and organisational security measures to safeguard your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to your data is restricted to staff and processors who require it to fulfil their roles. All electronic data transfers, including payments, are encrypted where appropriate.

Your Rights

As a data subject under UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Ask us to delete your data, subject to legal obligations.
• Right to Restrict Processing: Ask us to limit processing in certain circumstances.
• Right to Object: Object to certain types of processing, such as direct marketing.
• Right to Data Portability: Request transfer of your personal data to another provider where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details provided on our website, specifying your request. We may need to verify your identity before responding.

Children’s Privacy

We do not knowingly accept orders or collect data from individuals under the age of 16. If we become aware that a child has provided us with personal information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or our processes. Any updates will be posted on the Flower Delivery Holborn website along with the effective date.

Contact and Complaints

If you have any questions regarding this Privacy Policy, your personal data, or wish to make a complaint, please use the contact details provided on our website. If you believe your data protection rights have been infringed, you may also lodge a complaint with the UK data protection authority.