At Flower Delivery Holborn, we pride ourselves on delivering only the freshest flowers to homes and businesses across Holborn. As a trusted local florist, our commitment is to ensure every bloom arrives at your doorstep vibrant, healthy, and beautiful. We guarantee our flowers’ freshness, so you can always order with complete confidence.
Your satisfaction is our top priority. On rare occasions, flowers may incur damage during delivery, despite our careful packing and handling. If you notice that your order has arrived with damaged stems, wilted blooms, or any packaging issues, please report it to us as soon as possible. We recommend contacting us within 24 hours of receiving your flowers, so that we can resolve the issue promptly.
To help us address the matter efficiently, please keep your delivery and take clear photographs of the flowers and their packaging. Our team will assess your claim swiftly and provide guidance on the next steps.
Every arrangement from Flower Delivery Holborn is designed to stay fresh and beautiful for a minimum of five days from the date of delivery, provided they are cared for correctly. To maximise their vase life, please follow the included care instructions: keep flowers in clean water, trim the stems, and place them away from direct sunlight or heat sources. Should you experience significant wilting or loss of freshness within this five-day period, and have followed our care advice, let us know — we're here to help.
If your flowers have arrived in unsatisfactory condition, or if your order does not reflect what was promised under our Fresh Flowers Guarantee, we offer flexible compensation options:
We handle every request individually, working together to find the best solution for you.
Your feedback is essential to us as we strive to provide the highest quality service for our local Holborn community. If you wish to make a complaint about our products or your experience with Flower Delivery Holborn, please reach out using the contact details provided on our website. Clearly describe your concerns, including your order details and any supporting information, and our team will respond as quickly as possible — typically within 24 to 48 hours.
All complaints are handled professionally and confidentially. We value every customer, whether you’re a household or business, and we are committed to making things right.
Flower Delivery Holborn has built a reputation as a reliable and caring florist, dedicated to serving our neighbours throughout Holborn and the surrounding areas. We appreciate the trust you place in us every day, and we aim to uphold our Fresh Flowers Guarantee with every order, big or small.
If you have any further questions about our refunds, returns, or complaints process, please don’t hesitate to get in touch. Thank you for choosing your local Holborn florist for your fresh flower needs.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
