Terms & Conditions for Flower Delivery Holborn Services

Introduction

Welcome to Flower Delivery Holborn. These Terms & Conditions govern the access and use of our online flower delivery service across Holborn and surrounding areas. By submitting an order through our website, you accept and agree to abide by these Terms & Conditions. Please read them carefully before placing your order. If you do not agree with these Terms, you may not use our services.

Scope and Applicability

These Terms apply to all customers in Holborn and the surrounding areas who purchase goods or services from us through our online flower delivery website. Whether you use our site for personal or business purposes, these Terms & Conditions remain in effect. Any reference to 'we', 'us', or 'our' means Flower Delivery Holborn, and 'you' or 'your' refers to the customer placing an order.

Order Process

Customers may browse our selection of fresh flowers, bouquets, and floral arrangements available for online delivery in Holborn from our website. Orders can be placed by selecting the desired products, adding them to your shopping basket, and proceeding through the checkout process.

Upon completing your checkout, you will be required to provide relevant details including recipient information, delivery address (which must be within Holborn or the applicable surrounding area), delivery date and time preferences, along with your own contact details. Please ensure all information is accurate to prevent delays or delivery issues.

Once your payment is successfully processed, you will receive an order confirmation via the website and/or an order summary to your provided contact information. This confirmation indicates we have received your order, but does not signify our acceptance. We reserve the right to decline or cancel an order for reasons including but not limited to: product availability, incorrect pricing, payment issues, or deliveries outside our service area.

Substitution Policy

While we strive to fulfil every order exactly as shown on our website, the nature of fresh flowers means availability can occasionally be affected by seasonal factors or stock limitations. Therefore, we reserve the right to substitute ingredients or products with flowers of equal or greater value and style, ensuring your order remains as close as possible to the original selection. If a significant substitution is necessary, we will endeavour to notify you through the contact details provided during the order process.

Payments

Our online flower delivery service in Holborn accepts payments via the methods specified at checkout, such as major credit and debit cards or other secure payment gateways. All prices are stated in Pounds Sterling (GBP) and are inclusive of VAT unless otherwise specified. Full payment must be made at the time of ordering; we will not process or dispatch orders until payment is received in full.

We use reputable third-party payment providers to process your transaction securely. While we take all reasonable care to ensure your details are kept secure, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you provide when accessing or ordering from our website.

Delivery Policy

We aim to deliver flowers on your specified delivery date to addresses within Holborn and the adjoining areas. Delivery times cannot be guaranteed, but most deliveries are conducted within standard business hours. Same-day flower delivery is subject to availability and may require you to place your order before a specified cut-off time as indicated on our website.

It is your responsibility to ensure the delivery address and recipient details are correct. We are not responsible for failed deliveries due to incomplete, incorrect, or unclear recipient information. In businesses or hospital addresses, flower deliveries may be accepted by a receptionist or representative, which will be deemed as proper delivery. If no one is available at the delivery location, we reserve the right to leave the flowers in a safe place, with a neighbour, or to rearrange delivery at our discretion. Additional charges may apply for redelivery.

Order Amendments and Cancellations

If you wish to amend or cancel your order, you must notify us as soon as possible before the scheduled delivery date. In order to qualify for a full refund or change, please inform us at least 24 hours prior to the intended delivery. Cancellations made with less than 24 hours' notice may be subject to charges, as flowers and bespoke arrangements may already be prepared or in transit.

For requests outside standard office hours, your amendment or cancellation request will be considered received at the time our customer service team accesses it, not at the time of submission. We will confirm any amendments, cancellations, or refunds using your provided contact details.

Non-Delivery and Complaints

While every effort is made to ensure timely and successful flower delivery throughout Holborn, there may be exceptional circumstances outside our control (such as adverse weather, road closures, or third-party courier failure) that could delay or prevent delivery. In such cases, we will contact you to arrange an alternative solution, which may include redelivery, substitution, or refund.

If you or the intended recipient are dissatisfied with the delivered flowers or service, please contact us within 48 hours of delivery. All complaints will be assessed individually, and where appropriate, reasonable steps will be taken to rectify the issue, including offering a replacement or partial/full refund as determined by us.

Returns and Refunds

Due to the perishable nature of fresh flowers and bespoke floral products, we can only offer returns or refunds in compliance with our stated cancellation and complaints process. Refunds, where applicable, will be returned to the original method of payment and may take several business days to appear, depending on your payment provider's processes.

If products arrive damaged or you receive an incorrect order, please provide clear photographs and contact us as soon as possible in order for us to properly investigate and resolve the matter.

Prices and Promotions

All prices listed for our Holborn flower delivery service are checked regularly for accuracy. However, in the event of a pricing or promotional error, we reserve the right to cancel or adjust an order in line with the correct price or offer. We will notify you of any such issue and provide the opportunity to amend or cancel your order before further processing takes place.

Occasionally, we may offer promotional codes or discounts which are subject to specific terms and may not be used in conjunction with any other offers. All promotional offers are subject to stock availability and may be withdrawn at our discretion.

Liability

To the extent permitted by law, Flower Delivery Holborn excludes liability for any direct, indirect, or consequential loss or damages arising from the use or inability to use our website, delayed or lost deliveries (except as a result of our negligence), or any event outside our reasonable control. Our entire liability in connection with any order or use of our flower delivery service is limited to the value of the goods supplied to you.

We do not exclude or limit our liability for death or injury resulting from our negligence, for fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded under UK law.

Intellectual Property

All trademarks, images, content, and designs on our website, including photographs of flower arrangements, are the intellectual property of Flower Delivery Holborn or our licensors. This material may not be reproduced, copied, or otherwise used without our express written permission.

Privacy and Data Protection

Your privacy is important to us. We process your personal information strictly in accordance with current UK data protection legislation and only for the purposes required to fulfil your order and improve our services. For more details about how we use your data, please consult our Privacy Policy available on our website.

Amendments to Terms & Conditions

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will be posted on our website and will take effect immediately. Your continued use of our online flower delivery service in Holborn constitutes acceptance of the revised terms.

Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and us, are governed by and constructed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our services or these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms & Conditions is deemed unenforceable, the remainder will continue to be valid and enforceable to the fullest extent permitted by law. The failure of Flower Delivery Holborn to enforce any right under these Terms does not constitute a waiver of that right.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under applicable UK law.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions, your flower order, or our delivery services in Holborn, please refer to the contact section of our website for further information on how to reach our customer service team.

Thank you for choosing Flower Delivery Holborn. We value your business and look forward to delivering beautiful flowers to you and your loved ones across Holborn and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 17 Fulwood Pl, Holborn, London, WC1V 6AE.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Holborn, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Holborn.

For assistance with orders, returns or account queries, please fill out the Contact Us form.